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Notifications

What is a Notification?​

A notification is a message sent to inform a user about a specific event or action. Notifications are typically sent via email. For example, a user can receive a notification when an order is placed on their e-commerce store or when an appointment is scheduled on their calendar.

How Does a Notification Work?​

A notification consists of the following elements:

  • Title: The title of the notification.
  • Condition: The event or action that triggers the notification. For example, a notification can be triggered when a new order is placed in your e-commerce store.
  • Text: The content of the notification message.

Creating a Notification​

To create a notification, follow these steps:

  • Go to the Notifications tab in the workflow page.
  • Click on the Create Notification button.
  • Enter the title, condition, and text of the notification.
  • Click on the Save button.

Here's a real screenshot of a notification in Leo: Notification

Managing Notifications​

To manage notifications, follow these steps:

  • Go to the Notifications tab in the workflow page.
  • Click on the Three Dots icon next to the notification you want to manage.
  • Click on the Edit or Delete option.

Notification Conditions​

Notification conditions are used to trigger notifications based on specific events or actions. Here are some common notification conditions:

  • New order placed in your e-commerce store.
  • Appointment scheduled on your calendar.
  • Payment received in your payment gateway.
  • New lead generated in your CRM.
  • New ticket created in your helpdesk system.

Notification Text​

The text of the notification is the message sent to the user. Additionally, it includes extra information such as:

  • Phone number: The phone number of the user.
  • Workflow name: The name of the workflow that triggered the notification.
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